Whatever happened to the listening bank?
Faced with competition from new payment services providers and new channels such as mobile, banks are conspicuously failing to listen to the needs of merchants, consumers and even other financial institutions.
Banking Technology and eWise Payo have joined forces to try to answer the question Whatever happened to the listening bank?
In this short video, Banking Technology editor David Bannister asks market experts from Datamonitor, Celent and eWise what questions banks, retailers, consumers and technologists should be addressing when we assemble these and other stakeholders for our summit in early October.